One agent. One memory. The one brain.
Most tools run two bots — one to sell, one to support — with two separate memories. cobay is a single agent with a single shared memory, so the conversation that closes the sale is the same one that handles the question after it. Grounded in your real Shopify data.
Closed beta · Free to install · No credit card
Chose. Shopper: Which serum for sensitive, acne-prone skin? Nilaa: For sensitive + acne-prone, the Calm Balance Serum ($38) is our gentlest — fragrance-free, niacinamide. It’s in stock. Want me to add it? Remembered: Skin concern, Prefers. Influenced so far $38.
Jordan R.
One customer · one thread
- Skin concern
- Sensitive, acne-prone
- Prefers
- Fragrance-free
- Last bought
- — not yet known —
- Order #1043
- — not yet known —
- Reordered
- — not yet known —
One agent does the whole job — because it never forgets.
Sales context and support context are the same context. When one agent holds all of it, every conversation gets smarter than the last.
Sells
Recommends the right product, builds the bundle, and rescues the cart at the moment of intent.
How cobay sellsCalm Balance Serum
fragrance-free · niacinamide
Supports
Answers where’s-my-order, returns, and shipping instantly — from your real order data.
How cobay supportsOrder #1043
shipped yesterday · arriving Thursday
Remembers
Carries the context that closed the sale into support, and back out to the next purchase.
Inside the one brainSkin concern
Sensitive, acne-prone
Sells like your best rep — on every session.
Your best salesperson knows the catalog cold and reads the room. cobay does that for every browser at once, then shows you the revenue it influenced.
Recommends the right product
Turns "which one is right for me?" into a confident answer, grounded in your real catalog.
Builds the bundle
Suggests the pairing that lifts AOV — the refill, the matching shade, the starter set.
Rescues the cart
Steps in at the moment of hesitation with the one detail that closes it, not a discount reflex.
Supports like your best CX lead — never guessed.
Every post-purchase answer comes straight from your Shopify data. If it’s not in the order, cobay doesn’t make it up — it looks it up, or hands off.
Order lookups
Where’s-my-order answered in seconds, pulled live from the actual order — not a guess.
Returns & exchanges
Walks the customer through your real return policy and starts the right one for their item.
Shipping & delivery
Tracking, timelines, and address changes — grounded in your fulfillment data, always current.
Powerful, but on a leash.
The fastest way to lose a hard-won customer is a confident, wrong answer. cobay only speaks from your real data, stays in your brand voice, and hands off to a human the moment it’s unsure.
Connect Shopify. Paste one line. Done.
No flows to build, no scripts to write, no engineering ticket. cobay learns your store the moment you connect it.
Connect your Shopify store
Approve the scopes cobay needs — Shopify shows you exactly what it can read. Nothing more.
cobay learns your store
Products, prices, inventory, and policies sync automatically and stay in sync as your store changes.
Paste one line of code
One async script tag in your theme layout. It never blocks rendering, and it appears on every page.
Say hello
Ask it something a shopper would. Every conversation shows up in your dashboard from day one.
One AI agent that sells and supports.
Grounded in your real Shopify data. Live on your store in minutes.