cobay vs the alternatives.
Honest, line-by-line comparisons. Each one starts with what the other product genuinely does well — then shows where one agent with one memory wins.
cobay vs Gorgias
A strong ecommerce helpdesk that runs two separate bots for sales and support — cobay is one agent with one shared memory, no flows to wire together.
Read the comparisoncobay vs Intercom Fin
A capable support agent priced at $0.99 per resolution — but it never sells. cobay does both jobs from one brain, for one flat monthly price.
Read the comparisoncobay vs Zendesk AI
An enterprise helpdesk with AI added on, built out through configuration — cobay is Shopify-native and auto-learns your store, live in minutes.
Read the comparisonEvery claim, every alternative, one table.
Indigo means cobay has it. A muted check means the alternative has it too — we won’t pretend otherwise.
Swipe sideways to see every column →
| Capability | cobay | Gorgias | Intercom Fin | Zendesk AI |
|---|---|---|---|---|
| Answers support | ||||
| Actively sells & recommends | ||||
| One shared memory across both | ||||
| Shopify-native, grounded | partial | partial | partial | |
| No flows to build | ||||
| Self-serve, live in minutes |
“Partial” means the capability exists but needs configuration, a second product, or an integration to get there. Every claim about cobay is one you can check in your own dashboard.
The through-line
Every alternative splits the customer in two.
A sales context here, a support ticket there — and the customer repeats themselves in between. cobay is one agent with one memory of every customer, grounded in your real Shopify data, that sells and supports as a single conversation.
One AI agent that sells and supports.
Grounded in your real Shopify data. Live on your store in minutes.