Support
Real humans, fast answers.
We build an agent that hands off to a human at the right moment — we hold ourselves to the same standard.
Email us
The fastest way to reach the team for anything — setup, billing, a bug, or a question about your agent’s answers.
We reply within one business day — usually much faster.
Common questions
Billing, caps, data handling, and brand customization — answered honestly.
Read the FAQSecurity, privacy & data requests
Security questions and disclosures: security@cobay.com · privacy and data-subject requests: privacy@cobay.com · legal: legal@cobay.com
While you wait
Most setup questions answer themselves in the docs.
Connect Shopify, let cobay learn your store, paste one line of code — that’s the whole setup. If anything gets in the way, we want to hear about it.