Two bots forget. One brain remembers.
Every other tool runs two bots with two separate contexts. cobay runs one brain — the conversation that closes the sale is the same one that handles the question after it, and the one that brings them back to buy again.
Step through one customer’s thread — watch the memory fill up and get re-used.
Chose. Shopper: Which serum for sensitive, acne-prone skin? Nilaa: For sensitive + acne-prone, the Calm Balance Serum ($38) is our gentlest — fragrance-free, niacinamide. It’s in stock. Want me to add it? Remembered: Skin concern, Prefers. Influenced so far $38.
Jordan R.
One customer · one thread
- Skin concern
- Sensitive, acne-prone
- Prefers
- Fragrance-free
- Last bought
- — not yet known —
- Order #1043
- — not yet known —
- Reordered
- — not yet known —
Two contexts that never meet, or one that does.
A shopping bot and a support bot never share what they learn. So your customer explains themselves twice — and you pay for two tools that both start from zero.
The two-bot stack
Two contexts that never meet
Shopping bot
Knows they asked about sensitive skin.
Forgets the moment they buy.
Support bot
“Hi! Can I have your order number?”
Starts over from zero.
Two bills, two setups, two tones. The customer repeats themselves, and the context that closed the sale is gone before they need it again.
cobay — one brain
One context, the whole journey
One agent, one memory, one line of code. It never asks who they are — it already knows.
Chose. Asked. Reordered. One conversation.
The context that helps someone buy is the context that helps them after — and the one that brings them back.
Chose
"Which one for sensitive skin?" cobay recommends the right serum and closes the sale — and quietly notes the concern behind it.
Asked
"Where’s my order?" Same agent, same memory. It already knows who they are, what they bought, and why.
Reordered
It remembers the skin concern that closed the sale — and uses it to bring them back to buy the refill again.
Everything cobay knows, in one panel.
Every customer has a single memory that grows with each conversation — what they asked, what they bought, and the reason behind it. It’s the same memory whether they’re shopping or writing in with a question.
Built from real conversations
Every fact is grounded in what the customer actually said or did — never invented.
Shared across sell and support
The recommendation that closed the sale is right there when they need help.
Turns the next visit into revenue
cobay knows when to bring them back — and exactly what to bring them back for.
Jordan R.
Customer since March · 3 orders
What cobay remembers
- Skin concern
- Sensitive, acne-prone
- Prefers
- Fragrance-free
- Last bought
- Calm Balance Serum · $38
- Due to reorder
- In ~2 weeks
Timeline
- Chose
Recommended the Calm Balance Serum for sensitive skin. Sale closed.
- Asked
Where’s my order? Answered from real tracking — no repeat questions.
- Reordered
Nudged the fragrance-free refill before it ran out.
One AI agent that sells and supports.
Grounded in your real Shopify data. Live on your store in minutes.